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General
Membership
Orders
Payment
Delivery
Return
Q
Are all products ready stock?
A
Yes, everything selling in BEAUTYSTALL.com is ready stock! Products that label with out of stock logo are non-orderable. However, if the product ordered is out of stock or insufficient quantity, we will contact you personally by email or phone.
Q
Is BEAUTYSTALL.COM products genuine?
A
All of the products sold on BEAUTYSTALL.com are 100% genuine, authentic and original. We deal directly with the manufacturer and authorized distributor to ensure that there is no single chance to have imitation in our stock. In fact, we are skin care and cosmetics passionate that hate imitation than everyone does!
Q
Why do I need to register as a BEAUTYSTALL.com member?
A
After registering as a member, the system will retain your mailing information, so that you need not re-enter same information on your next order. You can also view transaction records, order details, reviews and member points in member panel and the most important cumulative member point to become our VIP member! Click to view benefits of VIP member
Q
What are the member points?
A
Every RM1 spend gain 1 point. In short, member points are used to upgrade membership. For accumulation of 1000pts, membership will automatically upgrade to Gold member who entitled 5% discount (excluding promotions and bundle products) on the future order. For accumulate of 2,000pts, membership will automatically upgrade to Diamond member who entitled 8% discount (excluding promotions and bundle products) on the future order. In addition, member points can be used to redeem cash voucher, 1000points = RM10, and so on.
Q
How to apply promo codes?
A
Enter your promo code in the text box marked "PROMO CODE" on the Cart page during the checkout process.
Please Note: Discount code is case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
Q
When do you ship my order once payment confirmed?
A
We'll ship out your order within 2 working days (excluded Weekend / Public Holiday) as soon as we received payment.
**Try to ship within 3-5 working days during the promotion period.
Q
Can I modify the mailing information for a pending payment order / paid order?
A
Changes in the delivery address / phone number / recipient name is not allowed after the order has been successfully made. This is one of the precautionary steps to avoid and prevent fraud attempt. Kindly ensure all the information is correct prior to place an order.
Q
Can I modify my order items after submission?
A
Order items are not able to modify after submission, please submit a new order.
Q
How to cancel my order?
A
The order will automatically be cancelled after 3 days if no payment received. No additional action required.
Q
How do I check my order, reviews and transaction history?
A
After Login, access My Account at the top menu, where you can view all transaction records, order details, as well as reviews and member points.
Q
How do I make payment? What are available payment options?
A
You can make payment via:
(1) Molpay
(a) Online Banking
Maybank2u, CIMB Clicks, AmOnline, Hongleong, PBE, RHB, 7 Eleven
(b) Credit / Debit Card
Ex: Visa & Mastercard
(c) Ewallet
Ex: Touch’n Go, Boost, Grabpay, Alipay
System will automatically verify your payment if you choose the payment methods above. Please contact customer service to check your payment record if your order showed payment error/failed.
* You will be redirect to the payment platform for remittances once you choose the payment method and submit your order.
Note: The payment process must be completed in one time, therefore, please avoid filling data errors / press the return key / under the unstable network during the remittance steps.
(2) Pay by Maybank & Public bank
You may make payment to our bank account via cash deposit machines, bank counters, ATM deposits, online transfer, cheque.* Please contact customer service and attach the order number & payment receipt in order to proceed your payment asap via available channel (Wechat, Whatsapp and FB messenger) after payment made.
You may submit your payment notification at My Account > Order History , click on the "Payment Notification" beside the order number that you had to make payment and fill in your payment information.
(3) Self pick-up
Only available at our physical store Kulai, Johor. *Kindly contact customer service to arrange for pickup time.
Our bank details：
**If you need further assistance, please contact our customer service via email at [email protected] or call 010-8200780 during office hours (Mon-Fri 9am-5pm).
Q
What is the payment due date after place an order?
A
All orders will keep for 3 days and automatically delete afterwards. Deletion is not reversible, please re-order if required.
Q
How do I notify payment?
A
(1) Online payment (Molpay- Credit / Debit Card,Ewallet)
Payment will validate by the system automatically. If system validation failed but you believe that payment already transferred, please contact us.(2) Offline payment (Cash deposit machines, Bank counters, ATM Deposits, Online transfer, Cheque)
You may submit your payment notification at My Account > Order History , click on the "Payment Notification" beside the order number that you had to make payment and fill in your payment information.If you need further assistance, please contact our customer service at [email protected] or call 010-8200780 during office hours. Please keep your payment receipt properly.
Q
How long time do you need to validate my payment?
A
Most of the payment validate within 12 business hours. Giro Transfer or Cheque payment required 1-3 business days to validate, do not recommend for urgent order.
Q
What happends when I overpay my order?
A
No worries. The overpaid amount will be refunded into your BEAUTYSTALL store credit (wallet). You may use it for your next purchase or apply for credit out by providing your bank details (Beautystall username, Bank, Bank holder name, bank account number, credit out amount) thru email [email protected]
Q
Does store credit have an expiration date?
A
BEAUTYSTALL credits are non-transferable to other member's account.
The credits will expire in twelve (12) months from the date that they are updated in your member account. Upon expiry, the current credits will no longer be available and will not be refunded. BEAUTYSTALL reserves the right to amend the terms & conditions without any prior notice.
Q
How to enjoy free shipping?
A
West Malaysia: RM6, FREE SHIPPING with purchase of RM80 & above.
East Malaysia: Postage calculated based on weight (Poslaju & Sea Parcel). FREE SHIPPING with purchase of RM99 & above 【Sea Parcel only, received in 30 working days (Mon-Fri)】.
Q
How do you ship my parcel?
A
BEAUTYSTALL support several posting methods to meet different requirement for our customer. For your information, we will arrange to ship out your parcel within 1-3 working days after your order turns into the status of [payment accepted]. There are no posting service at Saturday, Sunday and Public Holidays.
West Malaysia
Poslaju (delivery time in 1-3 working days)
Skynet (delivery time in 1-3 working days)
Self pick-up (only for pick up in Kulai, Johor)
East Malaysia
Poslaju (delivery time in 5-7 working days)
Sea Parcel (delivery time approximately in 1 month)
Postage Charges
| Shipment Method | Charges / Calculation |
|---|---|
| West Malaysia | |
| Poslaju Malaysia |
RM6 Flat Rate |
| Skynet Express |
RM6 Flat Rate |
| East Malaysia (Sabah & Sarawak) | |
| Sea Parcel Pos Malaysia |
Postage based on weight |
| Poslaju Malaysia |
Postage based on weight |
| Singapore | |
| Private Runner | First 5Kg RM30 Subsequent 1kg additional RM10 |
| Poslaju Malaysia | First 1Kg RM40 Postage based on weight |
Still confuse for the postage calculation? You may add the products into the cart and then the system will automatically calculate for you~
* System will automatically calculate item weights and postage, but due to many reasons, it might not be 100% exactly same with actual postage, no changes or adjustment will be made.
* Item weights will add another 20% of the total weight for packing box and warping material.
* For postage to other countries please contact with our customer service.
* For Parcel delivery information please browse : Parcel Tracking
Important
1. If a parcel arrives found serious damage, please do not sign and receive the parcel or else could not proceed with a damage claim.
2. If parcel lost during delivery, claims are handled through the courier company, but we will assist the customer with these claims to the best of its ability.
3. After sending out your parcel, the system will send the tracking number to you through your contact email and update the tracking number at the member panel. If you are not receiving your parcel after the estimated lead-time, please contact the courier company directly.
4. We do not guarantee parcel arrival date or time, for the urgent parcel please contact the courier company to confirm the delivery is on the desired time-frame. Self-pickup is most recommended.
5. All international buyers are responsible for all tax, duties and customs fees.
Q
International shipping taxes
A
The postage of International parcel depends on the posting method chosen and parcel's weight.
You may add the item which you would like to purchase into your shopping cart and the postage will be calculated automatically based on your address (Please select the shipping address's country).
*All international buyers are responsible for customs clearance and pay all tax, duties and customs fees. We are not responsible for any package held or seized by an international customs office. Please be sure of your country's import restrictions and requirements prior to ordering.
Q
How long do I need to wait for my parcel arrives?
A
Delivery may delay due to bad weather, lorry break down, shorthanded, parcel delivery to the wrong station and traffic jam, please contact with courier company for clarification.
| Poslaju | 1-3 working days (WM)，5-7 working days (EM)，7-14 working days (Singapore) |
| Skynet | 1-3 working days |
| Sea Parcel | 1 month (3 - 4 weeks) |
| Private Runner (SG) | Within 1 week (The runner will confirm the date and time of delivery with customer) |
| * Working days not including weekend and also Public Holidays. | |
Q
Where to check my parcel tracking number?
A
You may check your tracking number at Order History. System will notify your tracking number by email after shipped out. Please make sure your registered email is valid to received email.
Q
Can I request a specific delivery time?
A
Delivery time is purely depending on the postman route schedule, in other words, it is unpredictable. Please contact the courier company if you want to arrange or confirm your delivery time.
If they could not solve your problem after contacting, please remain calmly and rationally to contact our customer service for help. We are willing to assist rational customers to check on their parcel’s status with the courier service.
Q
What is the Self Pick Up procedure? Do I need to pay upfront? Where is the Self Pick Up location?
A
Please select [Self Pickup at Kulai store] as your delivery method, and contact with our customer service to arrange pick-up date/time. We accept cash payment upon pickup, no upfront payment needed. We are located at No. 49, Jalan SME 2, Kawasan Perindustrian SME, Bandar Indahpura, 81000 Kulai, Johor, Malaysia. Waze: BEAUTYSTALL MALAYSIA
Our operation hours is Mon-Friday, 9.00am-5.00pm, lunch time is 12.30pm-1.30pm.*Lunch time for Friday is 12.30pm-2.00pm
Q
My order is urgent, what should I do?
A
Please contact the courier company to confirm your delivery on the desired time frame. Kindly understand that delivery process is beyond our control. The delivery process may be delayed due to various reasons, we are not responsible for the delay in shipping progress.
Self-pickup at our store / Post office is highly recommended.
Q
What should I do if my parcel delivery delays? Could you contact courier company on my behalf?
A
We recommend you to contact courier company personally because parcel delay often caused by incorrect address, absent during delivery or address not found. Please call courier directly for better communication. Please contact us if the delivery problem still persists.
Please note that BEAUTYSTALL.com do not represent or operate courier companies, we hope you understand that delay is beyond our control.
| Skynet | |
| Contact | 03-56239090 |
| Website | www.skynet.com.my |
| Poslaju | |
| Contact | 1300-300-300 |
| Website | www.pos.com.my |
Q
I received a note from courier company informs me to pick up at their address, can I request to re-delivery?
A
It's possible in most cases, please contact the courier company and make the re-delivery arrangement.
| Skynet | |
| Contact | 03-56239090 |
| Website | www.skynet.com.my |
| Poslaju | |
| Contact | 1300-300-300 |
| Website | www.pos.com.my |
Q
How do I contact with courier company?
A
Please refer to below chart.
| Skynet | |
| Contact | 03-56239090 |
| Website | www.skynet.com.my |
| Poslaju | |
| Contact | 1300-300-300 |
| Website | www.pos.com.my |
Q
What should I do if my parcel delivery failed and returned to sender?
A
No worries. We will contact you after we received the return parcel. The shipping fee will be charged (RM6 for West Malaysia, RM9 for East Malaysia) if you would like to arrange a re-shipment. =)
*If you would like to cancel your order and proceed with refund, please be informed that the shipping fee will be deducted from the refund amount.
Q
What are the return requirements?
A
Return Policy
You have 14 days to return an item from the date received. Please refer to the chart below, whether the goods still can be returned, and which party is responsible for the shipping fees.
Non-returnable Items
Following are non-refundable merchandise
‣ Items received more than 14 days.
‣ A used or unsealed product, except certain stated conditions
‣ Product not sold by BEAUTYSTALL.com
‣ Product damaged by buyer.
‣ Product with missing part.
‣ Free gift and samples.
‣ Due to health and hygiene reason, we are unable to exchange or refund for all the shapewear products.
‣ Fragrance products (such as diffuser, perfume) are not refundable/exchangeable due to the reason of displeasure with the scent/personal fragrance allergy.
‣ All the allergy claims required relevant medical certification to proceed with the refund/exchange.
‣ Items received more than 14 days.
‣ A used or unsealed product, except certain stated conditions
‣ Product not sold by BEAUTYSTALL.com
‣ Product damaged by buyer.
‣ Product with missing part.
‣ Free gift and samples.
‣ Due to health and hygiene reason, we are unable to exchange or refund for all the shapewear products.
‣ Fragrance products (such as diffuser, perfume) are not refundable/exchangeable due to the reason of displeasure with the scent/personal fragrance allergy.
‣ All the allergy claims required relevant medical certification to proceed with the refund/exchange.
Refund
If refund is needed during return process, we’ll debit into your BEAUTYSTALL.com account credit. The credit can be used to pay for your next order or you may choose to withdraw into bank account.
Shipping Receipt
Please keeps return shipping receipt properly. We will only pay flat rate at RM6/shipping without present of receipt.
Return Request
After login BEAUTYSTALL.com, click Merchandise Return at the left side of member panel, and fill in the form. Once you received confirmation from administrator, you may proceed to post back item.
In the event of dispute, the decision of BEAUTYSTALL.com shall be final and conclusive.
Q
Which party should bear the shipping fee?
A
Q
How do you refund my balance?
A
Balance will refund to your BEAUTYSTALL.com account. You may cash out anytime by providing bank account number. Cash out takes at least 1 working day.