FAQ

Yes, everything selling in BEAUTYSTALL.com is ready stock! Products that label with out of stock logo are non-orderable. However, if the product ordered is out of stock or insufficient quantity, we will contact you personally by email or phone.

All of the products sold on BEAUTYSTALL.com are 100% genuine, authentic and original. We deal directly with the manufacturer and authorized distributor to ensure that there is no single chance to have imitation in our stock. In fact, we are skin care and cosmetics passionate that hate imitation than everyone does!

After registering as a member, the system will retain your mailing information, so that you need not re-enter same information on your next order. You can also view transaction records, order details, reviews and member points in member panel and the most important cumulative member point to become our VIP member! Click to view benefits of VIP member

Every RM1 spend gain 1 point. In short, member points are used to upgrade membership. For accumulation of 1000pts, membership will automatically upgrade to Gold member who entitled 5% discount (excluding promotions and bundle products) on the future order. For accumulate of 2,000pts, membership will automatically upgrade to Diamond member who entitled 8% discount (excluding promotions and bundle products) on the future order. In addition, member points can be used to redeem cash voucher, 1000points = RM10, and so on.

Enter your promo code in the text box marked "PROMO CODE" on the Cart page during the checkout process.

Please Note: Discount code is case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

We'll ship out your order within 2 working days (excluded Sunday / Public Holiday) as soon as we received payment.

Changes in the delivery address / phone number / recipient name is not allowed after the order has been successfully made. This is one of the precautionary steps to avoid and prevent fraud attempt. Kindly ensure all the information is correct prior to place an order.

Order items are not able to modify after submission, please submit a new order.

The order will automatically be cancelled after 3 days if no payment received. No additional action required.

After Login, access My Account at the top menu, where you can view all transaction records, order details, as well as reviews and member points.

You can make payment via:

(1) Molpay

You may submit your payment notification at My Account > Order History , click on the "Payment Notification" beside the order number that you had to make payment and fill in your payment information.

Our bank details：

**If you need further assistance, please contact our customer service via email at [email protected] or call 010-8200780 during office hours (Mon-Fri 9am-5pm).

All orders will keep for 3 days and automatically delete afterwards. Deletion is not reversible, please re-order if required.

If you need further assistance, please contact our customer service at [email protected] or call 010-8200780 during office hours. Please keep your payment receipt properly.

Most of the payment validate within 12 business hours. Giro Transfer or Cheque payment required 1-3 business days to validate, do not recommend for urgent order.

West Malaysia: RM6, FREE SHIPPING with purchase of RM80 & above.

East Malaysia: Postage calculated based on weight (Poslaju & Sea Parcel). FREE SHIPPING with purchase of RM99 & above (Sea Freight only, received approximately in 1 month).

BEAUTYSTALL support several posting methods to meet different requirement for our customer. For your information, we will arrange to ship out your parcel within 1-3 working days after your order turns into the status of [payment accepted]. There are no posting service at Saturday, Sunday and Public Holidays.

West Malaysia
Poslaju (delivery time in 1-3 working days)
Skynet (delivery time in 1-3 working days)
J&T Express (delivery time in 1-3 working days)
Self pick-up (only for pick up in Kulai, Johor)

East Malaysia
Poslaju (delivery time in 5-7 working days)
Sea Parcel (delivery time approximately in 1 month)

Postage Charges

Still confuse for the postage calculation? You may add the products into the cart and then the system will automatically calculate for you~

* System will automatically calculate item weights and postage, but due to many reasons, it might not be 100% exactly same with actual postage, no changes or adjustment will be made.
* Item weights will add another 20% of the total weight for packing box and warping material.
* For postage to other countries please contact with our customer service.
* For Parcel delivery information please browse :  Parcel Tracking

1. If a parcel arrives found serious damage, please do not sign and receive the parcel or else could not proceed with a damage claim.
2. If parcel lost during delivery, claims are handled through the courier company, but we will assist the customer with these claims to the best of its ability.
3. After sending out your parcel, the system will send the tracking number to you through your contact email and update the tracking number at the member panel. If you are not receiving your parcel after the estimated lead-time, please contact the courier company directly.
4. We do not guarantee parcel arrival date or time, for the urgent parcel please contact the courier company to confirm the delivery is on the desired time-frame. Self-pickup is most recommended.
5. All international buyers are responsible for all tax, duties and customs fees.

The postage of International parcel depends on the posting method chosen and parcel's weight.

You may add the item which you would like to purchase into your shopping cart and the postage will be calculated automatically based on your address (Please select the shipping address's country).

Delivery may delay due to bad weather, lorry break down, shorthanded, parcel delivery to the wrong station and traffic jam, please contact with courier company for clarification.

You may check your tracking number at Order History. System will notify your tracking number by email after shipped out. Please make sure your registered email is valid to received email.

Delivery time is purely depending on the postman route schedule, in other words, it is unpredictable. Please contact the courier company if you want to arrange or confirm your delivery time.

If they could not solve your problem after contacting, please remain calmly and rationally to contact our customer service for help. We are willing to assist rational customers to check on their parcel’s status with the courier service.

Please select [Self Pickup at Kulai store] as your delivery method, and contact with our customer service to arrange pick-up date/time. We accept cash payment upon pickup, no upfront payment needed. We are located at No. 49, Jalan SME 2, Kawasan Perindustrian SME, Bandar Indahpura, 81000 Kulai, Johor, Malaysia. Waze: BEAUTYSTALL MALAYSIA

Please contact the courier company to confirm your delivery on the desired time frame. Kindly understand that delivery process is beyond our control. The delivery process may be delayed due to various reasons, we are not responsible for the delay in shipping progress.

We recommend you to contact courier company personally because parcel delay often caused by incorrect address, absent during delivery or address not found. Please call courier directly for better communication. Please contact us if the delivery problem still persists.

Please note that BEAUTYSTALL.com do not represent or operate courier companies, we hope you understand that delay is beyond our control.

It's possible in most cases, please contact the courier company and make the re-delivery arrangement.

Please refer to below chart.

Return Policy

Non-returnable Items

Refund

Shipping Receipt

Return Request

Balance will refund to your BEAUTYSTALL.com account. You may cash out anytime by providing bank account number. Cash out takes at least 1 working day.