Are all products ready stock?
Yes, everything selling in BEAUTYSTALL.com is ready stock! Products that label with out of stock logo are non-orderable. However, if the product ordered is out of stock or insufficient quantity, we will contact you personally by email or phone.
Is BEAUTYSTALL.COM products genuine?
All of the products sold on BEAUTYSTALL.com are 100% genuine, authentic and original. We deal directly with the manufacturer and authorized distributor to ensure that there is no single chance to have imitation in our stock. In fact, we are skin care and cosmetics passionate that hate imitation than everyone does!
Why do I need to register as a BEAUTYSTALL.com member?
After registering as a member, the system will retain your mailing information, so that you need not re-enter same information on your next order. You can also view transaction records, order details, reviews and member points in member panel and the most important cumulative member point to become our VIP member! Click to view benefits of VIP member
What are the member points?
Every RM1 spend gain 1 point. In short, member points are used to upgrade membership. For accumulation of 1000pts, membership will automatically upgrade to Gold member who entitled 5% discount (excluding promotions and bundle products) on the future order. For accumulate of 2,000pts, membership will automatically upgrade to Diamond member who entitled 8% discount (excluding promotions and bundle products) on the future order. In addition, member points can be used to redeem cash voucher, 1000points = RM10, and so on.
How to apply promo codes?
Enter your promo code in the text box marked "PROMO CODE" on the Cart page during the checkout process.
Please Note: Discount code is case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.
When do you ship my order once payment confirmed?
We'll ship out your order within 24hrs (excluded Sunday/Public Holiday) as soon as we received payment.
Daily shipment schedule
|Monday to Thursday|
|Poslaju||Payment notified before 11:30am, ship on same day|
|Air-Parcel||Payment notified before 11:30am, ship on same day|
|Skynet||Payment notified before 3pm, ship on same day|
|Skynet||Payment notified before 3pm, ship on same day|
|Saturday / Sunday / Public Holiday|
Can I modify the mailing information for a pending payment order / paid order?
Changes in the delivery address/phone number/recipient name is not allowed after the order has been successfully made. This is one of the precautionary steps to avoid and prevent fraud attempt. Kindly ensure all the information is correct prior to place an order.
Can I modify my order items after submission?
Order items are not able to modify after submission, please submit a new order.
How to cancel my order?
The order will automatically be cancelled after 3 days if no payment received. No additional action required.
How do I check my order, reviews and transaction history?
After Login, access My Account at the top menu, where you can view all transaction records, order details, as well as reviews and member points.
How do I make payment? What are available payment options?
You can make payment via:
(1) Online Payment
Please select Molpay (For Malaysia and Singapore customer only) or Paypal (For international customers, 3% processing fees apply), Molpay support Malaysia's major banks and Credit Card payment.
(2) Offline payment
Deposit direct to our Public Bank and Maybank account by cash deposit machine, bank counter or cheque.
Our bank details：
If you need further assistance, please contact our customer service at [email protected] or call 010-8200780 during office hours.
What is the payment due date after place an order?
All orders will keep for 3 days and automatically delete afterwards. Deletion is not reversible, please re-order if required.
How do I notify payment?
(1) Online payment (Molpay/Paypal)
Payment will validate by the system automatically. If system validation failed but you believe that payment already transferred, please contact us.
(2) Offline payment
You may submit your payment notification at My Account > Order History , click on the "Payment Notification" beside the order number that you had to make payment and fill in your payment information. If you need further assistance, please contact our customer service at [email protected] or call 010-8200780 during office hours. Please keep your payment receipt properly.
How long time do you need to validate my payment?
Most of the payment validate within 12 business hours. Giro Transfer or Cheque payment required 1-3 business days to validate, do not recommend for urgent order.
What happends when I overpay my order?
Does store credit have an expiration date?
How to enjoy free shipping?
West Malaysia customer entitle free Skynet for order above RM80. East Malaysia customer entitle free E-parcel(air parcel by POS) for order RM120 above.
How do you ship my parcel?
We cooperate with Skynet courier, Poslaju and Air-parcel(air parcel by POS) for delivery.
BEAUTYSTALL support several posting method to meet different requirement for our customer. For orders which make payment and inform us before 12pm will be sent out by the same day, however for those inform us after 12pm we'll do our best to ship order the same day right after payment received if time allow. There are no posting service at Saturday, Sunday and Public Holidays.
|Poslaju||Recommended for all customer.||www.poslaju.com.my|
|Skynet||Recommended for Peninsular Malaysia customer.||www.skynet.com.my|
|Air-Parcel||Recommended for customer from Sabah & Sarawak.||www.pos.com.my|
|Shipment Method||Charges / Calculation||Delivery Leadtime|
1ST KG RM6, Subsequent 1KG additional RM3.00
|1-3 Working Days|
RM6 Flat Rate
|1-3 Working Days|
|Sabah & Sarawak|
|Air-Parcel Pos Malaysia||
1ST KG RM9, Subsequent 500g additional RM2.50
|7-11 Working Days|
1ST KG RM9, Subsequent 500g additional RM6.00
|2-3 Working Days|
|Singapore & Brunei|
|International Air Parcel||1ST KG RM35, Subsequent 500g additional RM3.00||7-11 Working Days|
|Poslaju Malaysia||1ST KG RM50, Subsequent 500g additional RM6.25||2-3 Working Days|
|Postage Sample Calculation
Order Total : RM150 (Exclusive Postage)
Item Weights : 1760g
Shipment Method : Poslaju
Actual Weight : 1760g + 20% = 2112g
Charges : 1st KG RM9, Subsequent 500g additional RM6.00
Postage Total : RM9 + RM6 + RM6 + RM6 = RM27
Purchase RM150 & above 1st KG Discount RM6 Sabah, Subsequent KG another RM3
Total Postage Discount : RM6 + RM3 + RM3 = RM12
Actual Postage charged on order : RM27 - RM12 = RM15
Still Confuse for the postage calculation? Please contact our customer service 010-8200780 by office hours, we would be pleased to assist you.
* For postage to other country please contact with our customer service.
* Please contact our customer service to suggest you the cheapest and most effective courier company according to your needs.
* For Parcel delivery information please browse : Parcel Tracking
* System will automatically calculate item weights and postage, but due to many reason, it might not be 100% exactly same with actual postage, no changes or adjustment will made.
* Item weights will add another 20% of total weight for packing box and warping material.
1. If parcel arrives found serious damage, please do not sign and receive the parcel or else could not proceed with damage claim.
2. If parcel lost during delivery, claims are handled through the courier company, but we will assist the customer with these claims to the best of its ability.
3. After sending out your parcel, we will inform you of the tracking number through your contact email and update tracking number at member panel. If you are not receiving your parcel after the estimated leadtime, please contact the courier company directly.
4. We do not guarantee parcel arrival date or time, for urgent parcel please contact with courier company to confirm the delivery is on desired timeframe. Self-pickup is recommended.
5. All international buyers are responsible for all tax, duties and customs fees.
International shipping taxes
How long do I need to wait for my parcel arrives?
Delivery may delay due to bad weather, lorry break down, shorthanded, parcel delivery to the wrong station and traffic jam, please contact with courier company for clarification.
|Poslaju||1-3 working days|
|Air-Parcel||7-11 working days|
|Skynet||1-3 working days|
|* Working days not including weekend and also Public Holidays.|
Where to check my parcel tracking number?
You may check your tracking number at Order History. System will notify your tracking number by email after shipped out. Please make sure your registered email is valid to received email.
Can I request a specific delivery time?
Delivery time is purely depending on postman route schedule, in other words, it is unpredictable. Please contact courier company if you want to arrange or confirm your delivery time.
What is the Self Pick Up procedure? Do I need to pay upfront? Where is the Self Pick Up location?
Please select “Self Pickup at Kulai store” as your delivery method, contact with our customer service to arrange pick-up date/time. No upfront payment needed. We are located at No. 49, Jalan SME 2, Kawasan Perindustrian SME, Bandar Indahpura, 81000 Kulai, Johor, Malaysia. Waze "BEAUTYSTALL MALAYSIA"
My order is urgent, what should I do?
Please contact the courier company to confirm your delivery on the desired time frame. The delivery time is not in our control. The delivery process may be delayed due to various reasons, we are not responsible for the delay in shipping progress. Self-pickup is recommended.
What should I do if my parcel delivery delays? Could you contact courier company on my behalf?
We recommend you to contact courier company personally because parcel delay often caused by incorrect address, absent during delivery or address not found. Please call courier directly for better communication. Please contact us if the delivery problem still persists.
Please note that BEAUTYSTALL.com do not represent or operate courier companies, we hope you understand that delay is beyond our control.
I received a note from courier company informs me to pick up at their address, can I request to re-delivery?
How do I contact with courier company?
What should I do if my parcel delivery failed and returned to sender?
What are the return requirements?
‣ Items received more than 14 days.
‣ A used or unsealed product, except certain stated conditions
‣ Product not sold by BEAUTYSTALL.com
‣ Product damaged by buyer.
‣ Product with missing part.
‣ Free gift and samples.
‣ Due to health and hygiene reason, we are unable to exchange or refund for all the shapewear products.
Which party should bear the shipping fee?
How do you refund my balance?
Balance will refund to your BEAUTYSTALL.com account. You may cash out anytime by providing bank account number. Cash out takes at least 1 working day.